How Yousician creates an awesome candidate experience?

Podcast Summary: Episode of #TalentBuzz with Guest Antti Poikolainen from Yousician:

Introduction:

• Host: Introduction to #TalentBuzz.
• Guest: Antti Poikolainen, from Yousician.
• Topic: Creating an exceptional candidate experience in a SaaS company.

Importance of Candidate Experience:

• Considered as the first impression of the company.
• Sets expectations for an employee's potential tenure.
• Provides a competitive advantage in hiring.
• Upholds human decency and leaves a positive impression, regardless of the hiring outcome.

Antti's Recruitment Experience at Yousician:

1. Impressed by the personal touch and communication between interview stages.
2. Felt valued and motivated throughout the process.

Candidate Experience Stages:

• Begins from the first interaction with the company.
• Employer branding aligns with company messaging and values.
• Includes pre-interview interactions and career page information.

First Contact with Candidates:

• Transparency and open communication are key.
• Utilizes real dialogue instead of standard procedures.
• Focuses on candidate's questions and preferences.

Scalability vs. Personalization:

• Challenges in balancing automated processes with personalized interactions.
• The need for fairness and equal treatment in recruitment processes.
• Adjusts processes based on role seniority and candidate preferences.

Collecting Candidate Feedback:

• Uses automated surveys via their applicant tracking system.
• Encourages feedback through all communication channels.
• Views feedback as crucial for process improvement.

Expectation Management:

• Details the recruitment process timeline from the start.
• Aligns role expectations with company and team objectives.
• Addresses concerns about relocation and living conditions.

Emotions in Candidate Experience:

• Recognizes the emotional aspect of job change.
• Focuses on motivation and addresses uncertainties.
• Empathy plays a significant role in improving the recruitment experience.

Proudest Candidate Experience:

• Recounts a case where a candidate applied three times.
• Maintained positive communication throughout, leading to eventual hiring.
• Highlights the importance of maintaining good relations with all candidates.

Biggest Mistake in Candidate Experience:

• Shares a personal experience of failing to communicate effectively during a rejection.
• Emphasizes the need for clear, empathetic communication in rejection calls.
• Views feedback as an opportunity for improvement.

Closing Remarks:

• Host's Conclusion: Encourages sharing of the episode and feedback.
• Sign-off: Reminders about the importance of talent acquisition in SaaS companies.

‍